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| Want to see what we've been up to recently? Click below to check out our blog! |
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| If you are interested in further information or wish to discuss your practice needs, please contact Emma John on 01548 856262 or email training@absolute-dental.co.uk |
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Christina Weeks, Student Dental Nurse, University of Plymouth said...
“Diane’s encouragement and enthusiasm has taught me to love dental nursing. To know that she received a distinction in her dental nursing exam is very inspirational and a great motivation for me to aim for the same. An overall fantastic mentor” |
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Nicki Hutchinson, Business Development Manager of College Street Dental Practice wrote...
"I recently came down to Devon to spend a week with Emma and her team at Absolute Dental. The whole team were extremely welcoming and friendly, and I felt at ease with them throughout the whole week. Having never worked in the dental industry before, aboslutely everything I was learning down there was brand new to me! The style and pace in which the training was delivered to me was fantastic, and by the end of the week, I felt fully equipped to get stuck into my new job with a vengeance! Thankyou everyone for your help and support, and rest assured once I have settled into my new role I will no doubt be calling on you from afar for more help." |
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| Bert Hay, Partner, Aviemore Dental Practice wrote...
"Following much praise from previous clients of Emma, we held high expectations for our customer care training day and I can honestly say these expectations were greatly exceeded. Emma’s enthusiasm was infectious and every one of our 15 team members were made to feel fully involved. The quality of delivery was excellent and a huge quantity of invaluable advice given. Despite having a long journey home, Emma and Felicity were more than willing to stay behind at the end of the day to problem solve with myself and management staff. This devotion to go that extra yard was very much appreciated. I wouldn’t hesitate in recommending a similar training day to colleagues. On behalf of our whole team, thank you both very much for such a fantastic and motivating day". |
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Nikki Berryman, Practice Manager of Law Court Dental Practice wrote...
"Dear Emma,
Just a quick line to say ‘thanks very much’ for a great day last Friday.The team really enjoyed it and I certainly feel that with your help we will now be able to create fantastic telephone & reception systems. Your down to earth, relaxed & approachable manner ensured that the team all felt able to contribute to the session which made it all the more worthwhile." |
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Steph Mulford, Williams Dental Practice wrote...
"The whole team thoroughly enjoyed our 'First Impressions' customer care day training with Emma. The day gave us many great ideas to discuss and implement and our practice is now buzzing with enthusiasm. Emma made sure the day was very relaxing and all about our practice and not generalised, she really listened as well as advised. It was definitely one of the best training days we have undertaken". williamsdentalpractice.com |
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Welcome to Absolute Dental Training Testimonials
We are delighted that so many of our clients are kind enough to give us their feedback after partaking in our training schemes - and even more delighted that their responses are so positive and complimentary. Our training area of the website was becoming so crowded with testimonials we've decided we need a whole new page for them...
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2nd february 2012: Sharon Clench said...
"I had for a long time wanted to gain my Dental Nurse qualification having had a lot of previous experience. I work as a full time admin support for an emergency dental department and enrolled on the course provided by Absolute Dental in Kingsbridge tutored by Di Cox. I have recently achieved this qualification through lots of hard work and dedication from both myself and Di. Although I had a lot of previous practical experience I was lacking the knowledge of the theoretical side of up to date procedures and protocols. I gained a lot of theoretical knowledge which I believe made the difference between passing and failing. I would definitely recommend this course to anyone who is interested in becoming a dental nurse as Di is a fantastic tutor". |
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14th June 2011: Karen of Guernsey Smile Centre...
" From initial contact it has been a pleasure working with Emma, I was particularly impressed that Emma had taken time to tailor the day to our specific requirements, making for an interesting day for the whole team. I would thoroughly recommend Emma’s services, as a practice we all thought we were doing a fairly good job, but we are now very aware of areas in which we were failing! " |
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14th June 2011: Cliff Connelly of Guernsey Smile Centre...
"Thank you for providing a most informative course in our practice. You put your points across in a very nice manner and I am sure all of them have been noted, as my staff are very attentive. I know we have all been enthused and look forward to implementing all of the new ideas in our practice" |
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29th November 2010: H.J, Student Dental Nurse, Plymouth wrote...
" This course has been excellent and Diane is an fantastic tutor. I am now able to explain procedures to patients and give advice and reassurance more confidently. My confidence has been boosted and I feel knowledgeable about all aspects of my role. I would definitely like to go on to teach dental nursing, Di you have inspired me." |
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November 2010: Frank Bates of Smile Spa Ltd, Stockton on Tees wrote...
"Can I just say how much we all enjoyed your day with us; the title of your training subject says it all really... you made a tremendous and lasting 'first' impression which was particularly welcomed by our new members of the team who had never previously experienced such a detailed focus on service, patient care and front line appearance generally! You made it all the more relevant because of your own, and very current, practice experiences which meant that the information you conveyed carried a greater sense of realism and delivered by someone who had to deal with the issues you described "at the coal face". You very clearly illustrated how the theory was easily converted into practical solutions.
I also quickly recognised just how comfortable we all felt with your style of delivery... not one of us thought we were on the receiving end of a 'lecture' and, indeed, we thoroughly enjoyed the opportunities you provided to debate and discuss the topics which were being covered.
We would not hesitate to recommend your services and we fully intend to thank Chris Barrow for directing us to you in the first instance. Thank you once again". |
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february 2010: Liz Ogden, Practice Managerl, No 45 Dental, Chichester wrote...
" Emma came to us on a practice visit and spent the day with our team in February.
We as practice owners found this incredibly helpful as it was great way for us to illustrate to our growing team how and why we want things done in the practice and allowed us to share our vision with them.
The day with Emma gave us a list of things that we needed to implement. We were all so enthused that many of these were put into place immediately!
I would very highly recommend Emma’s services to any practice that is wishing to achieve a really high standard of customer care for their clients. Having the simple systems put in place have made a massive difference to the effectiveness of our business.
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addition I feel I am able to email or ring Emma with any little question I may have" |
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October 2009: Jeremy Peak of The Crescent Specialist Dental Centre, Plymouth wrote...
"...because Emma is talking from her first hand experience of many roles within an inspirational practice, she understands that delivering exceptional customer service is not easy. However, she is able to show how it can be done, and her supportive and engaging manner encourages all members of the team to develop and pursue a practice-specific vision. We were seeing results within a week of the course." |
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October 2009: Claire Woodhall, of The Crescent Specialist Dental Centre, Plymouth wrote...
"As a Dental team that have been working together for a long time we felt we had lost our way a little, our customer service was starting to be affected, the positive comments had started to disappear and staff morale was sinking due to a number of issues, We decided we needed to go back to basics and work through our expectations and ensure team commitment. I didn’t want an off the shelf package, one size fits all, I needed a bespoke workshop that was dedicated to the practice styles and policies. I was aware of Absolute Dental Training through positive comments within our industry but until now there hadn’t been the opportunity to work together. A meeting was arranged with Emma John, where we discussed detail of what was required and what I wanted to achieve with the team. A bespoke course was delivered addressing our issues providing structured actions and ownership.
The course delivered gave us the tools to re visit what we needed to do and how.
Emma engaged us all as a team and was extremely professional and motivational you could almost see the morale lifting throughout the day. The team are motivated and have started to gel as a unit which will also help address any customer service issues.
I would like to express my thanks to Emma for making the day enjoyable and
Productive and getting our team spark back.
I would recommend Absolute Dental Training as I felt they listened to my specific needs and delivered an exceptional course, we have already booked a follow up review workshop". |
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Lisa & Tony of Stratford Dental wrote...
"...Thanks so much for the days training last week - we really enjoyed it and felt that the team came away with more of an understanding of the importance of 5* customer service! It was also very nice of you to pitch it from both the employer and employees' position and Tony and I felt heartened to know that someone understood some of the pressures we've been under setting up the new practice! I think it was definitely beneficial for the team to appreciate how we feel and for us to discover more about each of them too. We are hoping that our team will continue to develop strongly and we will certainly be keen to organise some follow up training with you in the future.
Thank you again for a great day." www.stratforddental.co.uk |
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Cheryl Burnall, of Dental Heal Care, Hertford wrote...
"...I had been a practice manager for nearly a year and found myself struggling with the business side of running the practice and also needed a little help with some staffing problems. Emma John at Absolute Dental was recommended to me, through a work colleague, as she has an excellent team and amazing practice down in Devon.
Before my trip to Devon, Emma emailed and called me to find out exactly what I was struggling with and set our week based on things I needed help with, which was great as some courses go over things that may not be relevant.On arriving at Absolute Dental I had a lovely greeting from all the team, smiles all around, and a lovely relaxed atmosphere.
Emma had planned out each day so I could gain as much as I could from my time with her. Not only did Emma explain how to implement things within my practice she even gave me copies of letters, spreadsheets etc information leaflets etc to help me work from when I got back to my practice. Emma's knowledge and personality is very inspiring and she has helped me out greatly with introducing me to ideas and systems that will benefit my practice.
Not only did I learn a lot from Emma but the whole team, Felicity and Diane equally helped with my training, both girls again an asset to Absolute Dental and I’m sure have an excellent career ahead of them. I would like to thank everyone within Absolute Dental for an amazing eye-opening week.The best course I have been on without a doubt." |
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Caroline Cross, of The London Smile Clinic wrote...
"...We enjoyed your training day so much and it gave such a boost to the team. It was so uplifting. We have seen an improvement in the levels of teamwork and understanding of each individual’s roles across the nursing and front desk teams. It is definitely a happier place to work!
We haven’t quite got around to implementing all of the items we discussed on the day but the willingness to accept new changes and the knowledge that these systems are there to help and not impede is there across the team.
We enjoyed the effect you had on us so much that we wondered if we could get you to come in again in three months or so to help us to continue developing our systems."
www.londonsmile.co.uk |
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Bita Farzad, College Street Dental Practice wrote...
"Emma came to visit us here at College Street Dental Practice on Tuesday 23rd June, 2009. She spent the day with us in our Practice, talking to us about our vision and how we saw the future of our business. She then spent the afternoon observing in particular our reception staff, and then training both receptionists, nurses and clinicians on that all important patient journey, showing us that little things make the difference! Our staff left that day, enthused and motivated for implementing many of the ideas that were discussed, and I can confidently say that I have seen at least a 1% improvement already!
We also took advantage of Emma’s expertise for an evening event we were running for Dentists. We asked Emma to be our guest speaker and impress upon them the importance of the patient journey. Having been given the brief, Emma also decided that bringing her nurse along to speak and present too would further cement the importance of this journey, and make Dentists and nurses alike, stop and try and appreciate this journey from the Patient’s point of view not just our own!
We had almost 50 guests that evening, and we have had fantastic feedback from all of them on how motivating, relevant and informative both Emma, and her nurse, Diane were.
We would have no hesitation what so ever in asking Emma back again, or for recommending her to other Practices".www.smileabout.co.uk |
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